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Pensioner wins payout from travel giants Thomson Airways

April 23 2014

A pensioner has won a payout from travel giants Thomson Airways after an eight-hour flight delay.

Seventy-one-year-old Ken Chaisty, from Horwich in Bolton, organised a family holiday to celebrate his 65th birthday in 2007.

The trip included a flight to Tenerife and a cruise around the Canary Islands.

But the holiday got off to a bad start when Mr Chaisty, his wife and two sons were held up when their Thomson Airways flight was delayed by eight hours.

The delay meant the family was too tired to enjoy the first few days of their holiday and instead had to catch up on lost sleep.

In a report by the Bolton News, Mr Chaisty, of George Street, said: “They told us it was down to a faulty fuel gauge eventually but at the time there was a real lack of information.”

Mr Chaisty was frustrated by the experience and wrote to Thomson but was told no compensation would be forthcoming.

He then forgot about the ordeal until he saw an article in a national newspaper five years later.

“A man had won compensation after a delayed flight and he was telling others to take the big boys on — so I did,” said Mr Chaisty.

UK law states such claims must be filed within six years and Mr Chaisty filed his case with just weeks to spare.

Mr Chaisty employed a team of solicitors which fought his case at Bolton County Court against the airline’s barrister.

They had originally applied for a delay to the proceedings but a judge ruled the case should be heard on the day and found in favour of Mr Chaisty.

He was awarded 1,200 Euros in compensation — 400 for each member of the family. Thomson Airways could choose to contest the decision as long as it does so within 30 days of the hearing.

Mr Chaisty added: “For me it’s not about the money at all. I want to publicise this because I hope other people might see it and think, like I did, maybe I can take these people on and win.

“It’s a moral victory and a victory for the common man.”

The Bolton News contacted Thomson Airways but a spokesman said the firm does not comment on settlements.

PM Law solicitors in Sheffield are experts in delayed flight compensation claims. Call 0114 2965444 for more information.