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Did the British Airways IT failure let you down?

May 30 2017

The collapse of BA IT systems at the weekend grounded flights, left tens of thousands stranded and caused a major PR disaster for BA.

More importantly it meant distress, frustration and anger for travellers stuck at airports worldwide, unable to fly or even, in some cases, to disembark from the planes they were already on. There will be a massive rush to claim compensation and refunds from the airline with some estimates putting the cost to BA at £100 million.

Compensation and refunds

While it would be nice to think that BA will automatically compensate everyone affected, that sadly isn’t the case. Passengers have to make a claim themselves. The good news is that the EU rules on compensation are clear for flights departing or arriving within the EU. The amount due depends on both the length of the journey and the length of the delay.

If you arrived at your destination 3 hours or more late:

  • For flights up 1500km – compensation is €250
  • For flights of more than 1500km within the EU and all other flights between 1500 and 3500 km: compensation is €400
  • For flights of more than 3500km: compensation is €600

These amounts may be reduced by 50% if BA is able to offer an alternative flight. BA has also told passengers that that they can claim a full refund or rebook for another flight up to the end of November.

Priority compensation

Claiming compensation should be straightforward but BA is likely to be inundated with claims which could cause delays. A properly presented claim will have the best chance of a quick response. The expert team here at PM Law has helped many passengers to claim compensation. We operate on a no win, no fee basis and will advise you if your claim is valid before you start the process. BA passengers will get top priority when you contact us.

Speak to the team now on 0114 220 1795 or email disresenquiry@pm-law.co.uk. We will be happy to answer your questions and advise you on the next step.